Return and Refund Policy

Digital products

All products sold by Girls Got Goals are digital products supplied electronically. No physical item will be shipped.

Because digital files cannot be physically returned once they have been delivered or accessed, we do not accept physical returns or exchanges. There is therefore no return shipping address or return shipping cost associated with our products.

Please review the product description, included files, compatibility information and device or app requirements carefully before completing your purchase.

Cancellations and change-of-mind refunds

After the files have been delivered, we do not offer refunds for:

• A change of mind
• An accidental purchase, except in the circumstances described below
• Purchasing the wrong product
• Not having a compatible device or application where the requirements were clearly stated before purchase
• Difficulty using a compatible note-taking application or digital-planning software
• Differences in colour or print quality caused by a customer’s screen, printer, paper or print settings

This does not affect your statutory rights where a product is faulty, materially not as described or otherwise does not meet the requirements of applicable consumer law.

Faulty, incomplete or incorrect files

We want you to receive exactly what was described and be able to use your purchase successfully.

Please contact us if:

• A file is corrupted, damaged or incomplete
• You receive the wrong product or files
• Part of the advertised purchase is missing
• The product is materially different from its description
• A technical issue on our side prevents you from accessing your files

We will first try to resolve the issue by providing the correct files, replacing a faulty file, restoring access or offering appropriate technical support.

Where we cannot resolve the issue within a reasonable time, or where a refund is otherwise required by applicable law, we will provide an appropriate remedy, which may include a full or partial refund.

Download and access problems

Download links are normally provided after checkout and are also sent to the email address entered when placing the order.

If you do not receive your files, please check your spam or junk folder and confirm that the email address used at checkout was entered correctly. You may also contact us for help locating your order or receiving a replacement download link.

A temporary download, email or application issue does not automatically make an order eligible for a refund where we are able to restore access or provide the files in another suitable way.

Duplicate purchases and checkout errors

If you accidentally purchase the same product more than once or believe that a duplicate charge occurred during checkout, please contact us as soon as possible with your order details.

We will review the circumstances and, where we confirm that an unintended duplicate purchase or charge occurred, may cancel and refund the duplicate transaction.

Exchanges

We do not normally exchange one digital product for another after the original files have been delivered or accessed.

Please contact us if you received a different product from the one you ordered or believe an error occurred during checkout. We will review the order and help provide an appropriate solution.

Requesting support or a refund

To contact us about an order, please use our Contact Us page or email us at [insert your customer-support email address].

Please include:

• Your name
• Your order number
• The email address used at checkout
• The name of the product
• A clear description of the issue
• Your device and note-taking application, where relevant
• Screenshots or screen recordings that may help us understand the problem

Providing these details allows us to investigate and resolve the issue more quickly.

Approved refunds

Approved refunds will be returned to the original payment method used for the purchase.

Once a refund has been issued by us, the time required for it to appear in your account will depend on your bank, card provider or payment service. Original currency-conversion differences, international transaction fees or charges imposed independently by a payment provider may not be refundable by us.

Statutory rights

Nothing in this policy excludes, restricts or overrides any rights or remedies that cannot lawfully be excluded under the consumer-protection laws applicable to your purchase.

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